A new shopping experience with Just Walk Out technology by Amazon

Why Just Walk Out Technology?

Grubhub and Amazon have partnered to bring their latest innovation, Just Walk Out technology, to campus. This innovation enables students to enter a store, grab anything they want, and leave without stopping to checkout. Amazon provides the hardware and manages shoppers’ virtual shopping carts, and Grubhub enables a seamless payment and post-order experience on a trusted app students already use.

Hours of Operation

Monday- Friday: 8:00 am-7:00 pm

Entering Gateway Café

Getting Your Receipt

Frequently Asked Questions

What is Just Walk Out technology?

Amazon’s Just Walk Out technology enables you to enter a store, grab what you want, and get going without stopping to check out. It leverages computer vision, sensor fusion, and deep learning. Amazon uses this technology in several of its own store formats including Amazon Go and select Amazon Fresh and Whole Foods Market stores. Without a checkout process, you can quickly and easily get the items you need without having to wait in line.

How do I shop at a Just Walk Out technology enabled store?

The process to enter a Just Walk Out technology enabled store varies. To enter a store powered by Just Walk Out technology you can insert or tap a credit card at the entry gate. If the store is equipped with Amazon One, you also have the option to hover your palm over an Amazon One device at the entry gate. If the store uses a mobile app for entry, you simply scan the QR code on your device to enter.

Once in the store, you can grab what you want and your items will be added to your virtual cart. Items returned to a shelf will be automatically removed from your virtual cart. Simply take what you want from the store, leave, and your payment method will be charged after you exit the store. If you are new to using the Amazon One palm recognition service, you can enroll in less than a minute at enrollment kiosks outside the store.

Can my friends and family enter the store using my credit card too? Can we group shop?

Yes. You will follow the same entry process by using your selected payment method for the entire group. Then, the whole shopping group can enter the store—but keep in mind, since the group entered using your payment method, you’re paying for whatever the group takes from the store.

How do I get a receipt?

In Gateway Café, you can sign up for email receipts by entering your email address at the receipt kiosk inside the store. After that, you’ll receive an itemized receipt via email for that visit and any future trips at Just Walk Out technology-enabled stores where you use the same credit card or Amazon One for entry. If you entered using the Grubhub mobile app, you’ll get a receipt in the app.

How do I request a refund or return?

If you require a refund, please send us an email at dining@stevens.edu


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